US Shipping Rates
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USPS First-Class Package
USPS First-Class Package service is an affordable and easy way to send lightweight packages in 2-5 business days to addresses in the US.
USPS Priority
USPS Priority Mail service includes tracking and delivery in 1-3 business days to addresses in the US. In most cases, the expected delivery date provided at checkout will reflect a delivery time of 1, 2, or 3 business days and is based on origin, destination, and drop-off time. The expected delivery data does not come with a money-back guarantee.
UPS Ground - Outbound Shipping Map
UPS Ground gives you cost-effective, reliable ground delivery within one to five business days. Service Map colors may vary due to differences in hardware and software. This map is a general representation of UPS Ground transit times.
Worry Free Guarantee
We stand behind our products 100%. If you have any Booē product that has stopped performing before its reasonable lifetime (not due to misuse or neglect including any ink transfer), please contact us and we promise to make it right.
Back Orders
Currently, we're charging your selected payment option at the time of purchase as noted on our product and cart pages. Occasionally, some items are unavailable due to high demand. If this should occur, we will ship out your order once the entire order becomes available.
Delivery Claims
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim. Before we file a claim, we ask that you check all doors at your residence, with your neighbors, and landlord/building management if applicable. If you’re still unable to locate the package, we will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).
Booe does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
Return Policy
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused (the same condition that you received it) and include all original tags/packaging. Please enclose a note with your return reason to help expedite the return process. Products which are not eligible for return or exchange will not be returned to sender and will not be eligible for credit. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Gift cards are non-returnable. Purchases will be refunded to the original card.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you of your refund status. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within approximately 5-10 business days. Processing times will vary depending on your bank.
Should an item go on sale or if the price is reduced within 7 days of your purchase date, we can provide you with a refund for the difference upon request (excludes Black Friday and Cyber Monday sales).
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@booe.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@booe.com and send your item to: 5750 Main St NE, Fridley, MN, 55432, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Warranty Claims
The customer is responsible for freight charges to ship the product back to us for diagnosis and/or repair unless undeniable proof of a defect is provided. If the item is determined to be covered under warranty or is able to be repaired, Booe will ship the item back to the customer at no cost. If the item is not covered under warranty, the customer will be responsible for the return shipping cost.
Shipping
To return your product, please mail to:
Booe Returns
5750 Main St NE,
Fridley, MN, 55432
Please include a note with your return reason to help expedite the return process. Send the package back to us via standard services through USPS, UPS, or FedEx (COD packages will be refused).
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If an item/package was damaged during shipment, please contact your local UPS store. Please keep the original shipping carton and packaging material. Do not return the package to us as you may lose your right to file a claim.